FAQ
Do I need an appointment?
Nope! Walk-ins are always welcome. We do recommend reservations for groups over 8. If it's last minute you can always call and make sure we have the space. We tend to stay very busy on the weekends so calling ahead is a good idea!
When will our items be ready?
We guarantee 7 days from the day you finish your item. This time can be longer during our busy season, but you will be informed before you paint if this changes.
Do you ship?
Yes! We have a $15 flat rate fee per address.
Do you host parties?
Yes! See more information here.
Can I paint at home?
Yes! We have an option called Pottery-To-Go. Read about it here.
How long do you keep items?
We keep items for 60 days. After 60 days, if we can trace your item back to a correct phone number, we will attempt to contact you once giving you two additional weeks to claim your item. It's important to make sure we always have an up to date number for you. This is a courtesy and we do not guarantee a phone call.
I'm not finished with my piece but I need to leave what are my options?
You can leave your item with us in our Progress Closet or you can take your item home with you. We have forms you will complete for whichever option you choose. You can leave your item in our Progress Closet for up to 60 days.
Do you offer donations to support the community?
Yes! We LOVE our community. Although we cannot complete every request we do carefully consider all requests. See more info here.
Do you have other locations?
Our sister studios are located in Charleston and Huntington WV check them out here.